The standard warranty for fully restored games used in a home environment is 30 days. Commercial use, public use or vended games are not covered. This includes local (within 1-hour drive) in-home visits, parts and labor to get your game playing properly again. Games purchased outside of our service area will get a parts only warranty. We will send you replacement parts and you may install them yourself or have a local technician come out at your expense. If you decide to pick-up your own game and it develops a problem during the move to your location, you will be charged for a service call as we cannot be responsible for damages that we did not cause. Repair attempts by anyone other than our technicians or done without the guidance of our technicians will void the warranty.
Some portions of the game will have absolutely no warranty, such as any parts on the playfield that the ball could come in contact with or external cosmetic parts. This includes, but is not limited to: playfield glass, ramps, bumper caps, drop targets, stationary targets, plastic shields, lane guides, posts, flipper bats, switch actuators, etc. Expendable parts such as rubber and lamps will have no warranty. Cosmetic or functional damage that is deemed to be the result of abuse will not be covered.
After the standard warranty expires, we will always be able to service your game. An added bonus to purchasing a game from us is that service calls are billed at HALF of our normal rates, making most repairs fairly economical. Best of all... technical support is FREE to the original owner for the life of your game.
The warranty for all repair work is 30 days. For a repair to be covered under warranty, it must be the exact same failure and exact same individual game component that we originally performed the service call on. Any repairs not deemed "warrantable" will be charged the standard labor rate and any house call or part fees that may apply.
An example would be if we came out to fix a non-functional flipper. If we were out the first time and replaced a defective flipper cabinet switch and got your flipper working again, then the flipper stopped working because the linkage had broken, that would not be a warrantable repair. If the cabinet switch broke again within 30 days, then you would be covered. Generally, believe it or not, there is actually no manufacturers warranty on most pinball machine parts, but the Pinball Clinic WILL warrant any new parts that we install for a full 30 days regardless of the manufacturers policy. This applies to new parts only. We cannot warrant used parts which are sometimes the only parts that are available for certain vintage or antique games.
Some portions of a game will have absolutely no warranty, such as any parts on the playfield that the ball could come in contact with or external cosmetic parts. This includes, but is not limited to: playfield glass, ramps, bumper caps, drop targets, stationary targets, plastic shields, lane guides, posts, flipper bats, switch actuators, etc. These parts can and do break, even when brand new. There is no way to warrant the unpredictability of a steel ball crashing around inside of a pinball machine. We also cannot warrant "expendable" parts such as lamps and rubber.
Trivia: Did you know that BRAND NEW pinball machines only come with 60 day manufacturers warranties? That's right! And even better yet, that lowly 60 day warranty only covers the circuit boards!